Reference

Legal Framework and Your Account

When you open an account with correct score, you enter a straightforward legal relationship with us.

Account verification requiredWithdrawal requests processed dailyData kept encrypted and secure
Explore the Lobby Read FAQ
correct score Legal Framework and Your Account
REACH OUR TEAM

How to Contact Us About Legal Matters

Team online

Live Chat Support

Open the help menu in the lobby any time. Our team responds within 2 minutes during business hours (08:00–22:00 Jakarta time). Use chat for account access questions, withdrawal holds or identity verification issues.

Email Support

Send formal requests (data deletion, account closure, compliance enquiries) to our support inbox. We reply within 24 hours with next steps, case reference and the information we'll need from you.

In-App Help Centre

Browse FAQs about account security, verification holds and withdrawal timelines. Updated daily with answers to common legal and operational questions players ask.

HOW WE PROTECT YOU

Data Security and Account Rights

Identity Verification

When you register, we verify your name, date of birth and payment method against your DANA, OVO, GoPay or QRIS account. Verification takes 2–10 minutes. A hold on your first withdrawal is standard; we lift it once verification clears.

Data Encryption

Your account credentials, payment history and personal details are encrypted end-to-end. We store them in Australia-based servers with daily backups. Access is logged and audited; staff can only retrieve data for customer support or legal compliance.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or QRIS wallet, we verify the recipient account matches your registration name. This takes 1–4 hours. If it doesn't match, we hold the payout and contact you via email and the app.

Retention & Deletion

We keep your account data for 7 years after closure for tax and anti-fraud purposes, where local law permits. You can request earlier deletion of non-essential data (device history, session logs) within 14 days.

Account Closure

You can close your account anytime via the settings menu. We process closure requests in 2 hours. Any remaining balance is returned to your original payment method within 24 hours.

Dispute Resolution

If you dispute a withdrawal, deposit or game outcome, email support with your case details and transaction ID. We investigate within 48 hours and reply with findings and any adjustment.

Legal and Account FAQs

Verification prevents fraud, confirms you own the payment method you're using, and keeps your funds secure. We match your name and ID against your DANA, OVO, GoPay or QRIS account. This is required by local law in Indonesia.

Most verifications complete in 2–10 minutes. If your name doesn't match your payment account exactly, we hold verification for 24 hours while we confirm details. Email support if verification is delayed beyond 24 hours.

We retain your name, payment records and transaction history for 7 years for compliance and tax purposes, where local law permits. Other data (device IDs, session logs) can be deleted within 14 days of your request. Email support to start a data deletion.

Yes. Email support with your account ID and reason. We can place a temporary hold for 7–30 days, or a permanent freeze. This is useful if you want to pause withdrawals or need time before closing your account.

Deposits are non-refundable once credited to your lobby balance. Withdrawals are processed to your original payment method (DANA, OVO, GoPay or QRIS) within 24 hours. If you've made a mistake, contact support within 1 hour to cancel a pending transaction.

Report the dispute via email with your game ID, timestamp and account ID. We log every game result server-side. We investigate within 48 hours and reply with our findings. If an error is confirmed, we adjust your balance.

Your account, payment history and personal details are stored in encrypted servers in Australia. We back up data daily. Access is restricted to authorised staff and logged for security. We never share your data with third parties without your consent or legal order.

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