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How We Protect Your Account and Information

We take your privacy seriously. This policy explains how correct score collects, uses and secures your personal information when you open an account, deposit via DANA, OVO, GoPay…

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correct score How We Protect Your Account and Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about how we handle your personal information, need to update your profile, or want to exercise your rights, our support team is ready to help. We answer data requests within five business days and process account changes in real time. You can reach us by email, live chat during lobby hours, or through your account settings.

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Email Support

Send data requests or privacy questions to our compliance team. We respond within five business days with details on what we hold and how to update your settings.

Live Chat

Jump into the lobby and open live chat in the footer. Our team helps you correct personal details, request data exports or discuss account security within minutes.

Account Settings

Update your own information anytime — email, phone, address and payment method — without waiting. Check your login history and active sessions from the Security tab.

DATA HANDLING & SECURITY

How We Keep Your Information Safe

correct score uses industry-standard encryption to protect your personal data and payment information. Your account is secured with two-factor authentication, and we monitor all transactions for fraud.

Encryption & Security

All data in transit and at rest is encrypted with TLS 1.3. We use two-factor authentication for account access and monitor login attempts in real time.

Payment Protection

DANA, OVO, GoPay and QRIS transactions are isolated in secure vaults and never stored on our main servers. Withdrawal requests require email confirmation and take under one hour.

No Data Sales

We never sell, rent or share your personal information with advertisers, brokers or data companies. Game studios and payment providers only see what they need to run your session.

Data Retention

We keep your account history for five years for regulatory compliance. Inactive profiles are anonymised after twelve months unless you log in again.

Your Rights

You can request a full export of your data, correct any detail, delete your account, or opt out of marketing emails anytime through Account Settings or email support.

Policy Updates

We review this policy every six months and notify you of changes via email. Your continued use of your account means you accept the updated terms.

Your Data Rights — Answered

Players often ask us about what data we collect, who sees it, how long we keep it and how to delete their account. Below are the questions we hear most — and our direct answers. If your question isn't here, reach out to our support team.

We collect your full name, date of birth, email, phone number, home address and payment method (DANA, OVO, GoPay or QRIS details) to verify your identity and process deposits and withdrawals. We also track your device type, IP address, browser and login history to keep your account secure and prevent fraud. Game history and bet amounts are recorded for your statement and our accounting.

No. We never sell, rent or lease your personal information. Game studios and payment providers only receive what they need to deliver your game session or process your transaction. Your profile is never shared with marketing companies or third-party data brokers. You control what notifications you receive through your email preferences.

If you delete your account, we anonymise your personal details within thirty days. Game history and transaction records are retained for five years for regulatory compliance and to prevent fraud. You can request earlier deletion of specific data anytime, and we'll process it within five business days where law permits.

Your DANA, OVO, GoPay and QRIS details are encrypted with TLS 1.3 and stored in isolated secure vaults, never on our main servers. Payment processors handle the actual transaction; we never see your full account number. All withdrawals require email confirmation and are verified before funds leave our platform, usually within one hour.

Yes. Open Account Settings and go to Privacy & Data to request a full export of everything we hold about you — this includes your profile, login history, game records and payment details. You can also ask us to delete specific data or your entire account. We process data deletion requests within five business days. Email support if you need help.

We use essential cookies to keep you logged in and remember your lobby preferences. Analytics cookies help us see which games are played most and where you face slow loading. Marketing cookies (only if you opt in) help us show you relevant promotions. You can disable any cookie type except essential ones through your browser settings — essential cookies keep your session running.

Email our compliance team with any privacy question or concern. If you believe your data has been compromised, email us immediately with your account name and we'll review your login history within two hours. You can also raise concerns through live chat in the footer during lobby hours. Your request is escalated to our data protection officer.

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